Encompix ERP: Keeping service and spare parts on track

Encompix supports the capture of serialized machines or products during their shipment, as well as the ability to track their warranty period. The warranty period is defined at the product level. Service calls can be entered and service tickets assigned to individual service personnel. New service jobs are created to track service and warranty work against a serialized part. Status reporting provides up-to-date analysis of all service jobs. Tracking labor and material costs are a snap, and, if desired, they can be included in the total project costing.

Profitable spare parts management

For companies manufacturing capital equipment, typically the spare parts business provides greater profit margin than the original equipment manufacturer. Spare parts management is becoming increasingly important.

Encompix provides the capability to setup spare parts pricing by customer pricing group, allowing automatic price discounts with effectivity dates. Encompix customers with a large volume of spare parts business can easily create multi-item quotes and progress the order very quickly through to shipment.